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​Xiamen tops in NTU study of public service across 36 Mainland China cities

Published on: 25-Oct-2014

  • NTU Lien Public Service Index for Chinese Cities tracks citizens and businesses’ satisfaction towards public service and government administration in 36 Chinese cities 
  • For the first time, social equality is surveyed to reflect the fairness of public service across cities

Xiamen regained its top position in this year’s Nanyang Technological University’s (NTU) Lien Public Service Index for Chinese Cities. Xiamen had occupied the top spot in 2011 and 2012, but came in second after Qingdao in 2013.

For the first time, the Lien Public Service Index provided rankings for all 36 cities covering all municipalities, provinces and autonomous regions across Mainland China.

The Index saw Xiamen, Shenyang, Qingdao, and Chongqing taking the four top spots. The fifth, eighth and tenth positions saw cities sharing the same spots; Shenzhen and Hangzhou (tied at fifth position), Dalian, Nanjing and Chengdu (tied at eight position), and Hefei and Shanghai sharing the tenth position. 

The results were announced today by NTU’s Nanyang Centre for Public Administration (NCPA) at the 2014 Lien China Development Forum held in Beijing. 

This year’s forum attracted over​ 200 international renowned academics, senior government officials and leaders of international institutions from China and various regions to discuss the strategies, opportunities, and challenges faced by China today. 

The forum’s theme, “Improving Social Governance Capabilities, Promoting New Patterns of Urbanisation”, reflects the way forward for China’s economy. It provides an important platform for the governments of China and Singapore, business organisations and educational institutions to discuss China’s developments and trends in various fields. 

Gracing the occasion as the Guest-of-Honour was Mr Wong Kan Seng, former Deputy Prime Minister of Singapore, Special Advisor for Economic Co-operation to the Prime Minister, and Chairman for Singapore’s Lien Ying Chow Legacy Fellowship Council.

Supported by the Lien Foundation, the Lien Public Service Index for Chinese Cities was conducted by NTU with the aim of surveying the quality of public service delivery. 

Professor Liu Hong, Director of NCPA said, “This is the fifth year that NCPA studied the public service index for major cities in China. Over the five-year results, we can conclude that with the improvement of public service quality and management, the general public’s expectation of social fairness delivered by the public service will also become more demanding. This year’s results shows that the satisfactory level of public service fairness is generally low. From here, we can see that it is important to enhance the fairness in public service as it will reduce social inequality and enhance overall societal cohesion.”

Professor Wu Wei, Principal Investigator of the Index, said, “Similar to previous years, the indicators for public participation and information transparency reflected lower scores for public and business satisfaction. Although social media and new information technology have been used by the various government departments, our study shows that traditional channels are still used to communicate with government departments. This reminds us that despite the adoption of newer and more advanced technologies, there is still a need to improve traditional channels of communication. This will increase the levels of citizen interaction and participation, and bridge the technology gap across public services.”

Interesting variations across the three Index sub-rankings

For the fourth consecutive year, Xiamen and Qingdao remained in the top three in the general ranking of cities with service-oriented local governments. This demonstrates the quality of their public services.

For the first time, Shenyang leapt to second place due to marked improvements in its scores while Qingdao dropped to the third spot.

Chongqing made a return to the top ten listing since 2012 taking fourth position.

Shenzhen demonstrated its strength in general public services and maintained its position within the top ten listing from last year, staying on-par with Hangzhou.

The 2014 Lien Public Service Excellent Index for China cities also included sub-rankings across three broad categories – Citizen Satisfaction, Business Satisfaction and Provision of General Public Service:

  • Citizen Satisfaction: The top 10 Mainland Chinese cities are (in descending order) Qingdao, Xiamen, Chongqing, Hefei, Wuhan, Nanjing, Urumqi, Shenyang, Ningbo and Shijiazhuang.
  • Business Satisfaction: The top 10 Mainland Chinese cities are (in descending order) Dalian, Chongqing, Hohhot, Yingchuan, Guangzhou, Guiyang, Hangzhou, Changchun, Shenyang and Shanghai.
  • Provision for General Public Service: The top 10 Mainland Chinese cities are (in descending order) in descending order Shenzhen, Beijing, Guangzhou, Haikou, Hangzhou, Shenyang, Xiamen, Shanghai, Qingdao and Nanjing.

The 2014 Lien Public Service Excellent Index for China comprised a total of 25,370 citizen surveys and 3,687 samples for businesses, which were done through telephone interviews.

For other key findings and information, please see the Annex attached. 

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Media contact:

Mr Nur Amin Shah
Assistant Manager (Media Relations) 
Corporate Communications Office 
Nanyang Technological University
Tel: (65) 6790 4714; Mobile: 8189-1029

About Nanyang Technological University

A research-intensive public university, Nanyang Technological University (NTU) has 33,500 undergraduate and postgraduate students in the colleges of Engineering, Business, Science and Humanities, Arts, & Social Sciences. . It has a new medical school, the Lee Kong Chian School of Medicine, set up jointly with Imperial College London.

NTU is home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre on Environmental Life Sciences Engineering. It also has an Interdisciplinary Graduate School and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI), Energy Research Institute @ NTU (ERI@N) and the Institute on Asian Consumer Insight (ACI). 

A fast-growing university with an international outlook, NTU is putting its global stamp on Five Peaks of Excellence: Sustainable Earth, Future Healthcare, New Media, New Silk Road, and Innovation Asia. 

Besides the main Yun​nan Garden campus, NTU also has a satellite campus in Singapore’s science and tech hub, one-north, and a third campus in Novena, Singapore’s medical district.

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